Individual courses: You can reschedule for free till 8pm CET of the day before the class. After that the class count as given. No refund when course already started. Change to voucher is possible.
Group classes: Rescheduling in group classes are not possible except all students agree on it. If you have to cancel the class in the first half of the course we can agree on a discount for upcoming classes. No refund.
Please use email for cancellations and rescheduling, even we also use other communication channels.
Thank you for your understanding.
Workbook: No cancellation possible once the invoice and digital copy are sent out. They come as a bundle. Orders of the paper copy can be cancelled before shipping. Shipping process starts after paying the invoice.